Terms & Conditions

Last updated: 28 September 2026

These terms apply when you buy products from first-lift.co.uk. Please read them before placing an order.

1. About us

First Lift is the trading name of Elliot Spooner, a sole trader.

Business address: 63 Swindon Road, Horsham, RH12 2HE
Email: hello@first-lift.co.uk

2. Products and prices

We aim to describe and photograph our products accurately. Colours may appear slightly different depending on your screen.

All prices are shown in pounds sterling. First Lift is not VAT registered. Delivery charges are shown at checkout before you place your order.

If we discover an obvious pricing or product-description error after you order, we will contact you. You can choose whether to proceed at the correct price or cancel for a full refund.

3. Placing an order

When you place an order, you will receive an email confirming its details. We may contact you if a product is unavailable or there is a problem with your order. If we cannot fulfil an item you have paid for, we will refund you for that item.

Payment is taken through the payment methods offered at checkout.

4. Pre-orders

Products marked Pre-order are not ready for immediate delivery. The product description will give our best estimate of when the item will be dispatched. This is an estimate, and we will let you know if it changes significantly.

Full payment is taken when you place a pre-order. You may cancel a pre-order at any time before it is dispatched by emailing hello@first-lift.co.uk, and we will refund you in full. Once it has been dispatched, the cancellation and returns terms below apply.

5. Delivery

We offer delivery to eligible addresses in England, Wales and mainland Scotland, including the Scottish Highlands. For Northern Ireland and the Scottish islands, please contact hello@first-lift.co.uk before ordering to discuss whether delivery is possible and obtain a quote.

The delivery options shown at checkout are:

• Standard delivery: £4.99, with an estimated transit time of 5–8 business days. Standard delivery is free on orders of £300 or more.

• Express delivery: £6.99, with an estimated transit time of 3–5 business days.

These times are estimates for in-stock products and do not apply to pre-orders. Each pre-order product description gives our best estimate of its dispatch date. We will contact you if we become aware of a significant delay.

Some products may be dispatched from different locations, so items in the same order may arrive in separate parcels. First Lift remains responsible for your order until it is delivered to you or someone you have nominated to receive it.

6. Changing your mind and returns

You can tell us you wish to cancel an online purchase within 14 days after receiving it, without giving a reason. You then have another 14 days to send the item back. To cancel, email hello@first-lift.co.uk with your name and order number, or use the cancellation form below.

We also offer a 30-day change-of-mind return period. If you contact us more than 14 days but no later than 30 days after delivery, we will accept a return if the item is unused, in a resaleable condition and returned with its original packaging and any included accessories. Please send it back within 14 days of telling us you wish to return it. This additional offer does not affect your legal rights.

For change-of-mind returns, you are responsible for the cost of return postage. Please send returns to:

First Lift
63 Swindon Road
Horsham
RH12 2HE

We recommend using a tracked service and keeping proof of postage.

If you cancel within your legal 14-day cancellation period, we will refund the price paid and, where applicable, the cost of our standard outward delivery. If you chose a more expensive delivery service, we need only refund the standard delivery cost. For returns made under our additional 30-day offer after the legal cancellation period, we will refund the product price but not the original delivery charge.

We will make the refund to your original payment method, normally within 14 days of receiving the returned item or evidence that you have sent it back, whichever is earlier. We may make a deduction if an item has been handled beyond what is necessary to inspect it, as permitted by law.

7. Faulty, damaged or incorrect items

If an item arrives damaged, is faulty, is not as described or is not what you ordered, email hello@first-lift.co.uk with your order number and details of the problem. We will explain the next steps and cover reasonable return costs where we are responsible.

Your legal rights to a refund, repair or replacement are not limited by our 30-day change-of-mind policy or by any manufacturer’s warranty.

8. Contact and complaints

Please email hello@first-lift.co.uk if you have a question about an order or wish to make a complaint. We will look into it and respond as soon as we reasonably can.

9. Your legal rights

Nothing in these terms excludes or limits rights you have under UK consumer law.

Cancellation form

You may use this form to cancel an order, but you do not have to use it. You can also simply email us.

To: First Lift, 63 Swindon Road, Horsham, RH12 2HE; hello@first-lift.co.uk
I hereby give notice that I cancel my contract for the following goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date: